Customer Care

PACKAGING & GIFT WRAP

All cuffs are packaged in an Eleanor Stone NYC suede pouch tucked inside our signature Eleanor Stone NYC velvet-lined box, wrapped with a blue organza ribbon. We also include a handwritten gift note. Gift wrapping is free! 

 

RETURNS

We will gladly accept returns for a full refund within 14 days of receipt. We want you to be happy! Please email info@eleanorstonenyc.com before shipping your return and we will send you a pre-paid return label. Of course, items must be in their original packaging and unworn.

 

REPAIRS

Please email us at info@eleanorstonenyc.com with any repair requests. We will get back to you within 48 hours.

 

SALES TAX

Sales tax is only charged for orders shipping to Connecticut.

 

SHIPPING

All shipping is complimentary by either UPS or USPS ground shipping. We cannot ship to PO Boxes. Kindly email info@eleanorstonenyc.com to inquire about faster shipping options or international orders. 

 

AVAILABLITY

Eleanor Stone NYC cuffs are all one-of-a-kind. Once an item sells, it unfortunately is gone for good. If there is a particular piece you love that has been sold, let us know! We are always searching the marketplace and can keep your preferences in mind as we curate our growing and evolving collection.